Shipping Policy
It is the purchaser’s responsibility to ensure all goods delivered to secure addresses (e.g. apartments and units) will be received by the recipient. Alternatively, The Flower Den will contact the recipient to arrange appropriate delivery time. All unsuccessful deliveries will result in the goods returned to The Flower Den incurring additional fees to the purchaser. The redelivery of goods will incur an additional delivery fee to the purchaser.
The Flower Den uses multiple reputable courier companies to deliver physical goods. Deliveries are processed promptly upon receipt of full payment. Delivery times may vary depending on the delivery company chosen. The Flower Den is not responsible for goods that are either damaged in transit or not received. The Flower Den should be notified immediately of damaged or lost goods. Replacement of damaged or lost items is made at the discretion of The Flower Den.
